We would like to remind parents and pupils of the process, should your child purchase an item from the canteen and there are insufficient funds on their ParentPay account.
- We know that parents are busy and may genuinely forget to top up their child’s ParentPay account.
- We also know that in some cases parents have topped up their child’s ParentPay account, however the money does not show immediately.
- We know that there is the rare occasion when ParentPay has technical faults therefore parents cannot top up the child’s account
Should your child encounter a problem with payment at the canteen, the following process must be taken:
- Canteen Staff will tell the pupil to go to Staff Office (near First Aid)
- Staff Office will check the ParentPay account to establish the issue
- Staff Office will call parents/carers to authorise an overspend of £5 for that day
- If Staff Office is unable to make contact with the parent/carer, the school will automatically authorise a £5 overspend
- The pupil will be given a purple slip to take back to the canteen. They will be allowed to go back to the front of the queue to make their food/drink purchase.
- We kindly ask that parents/carers top up their child’s account immediately to cover the £5 loan from the school.
You can find this information on our website on the Canteen page
